gcatenazzo@iig.ch
Italian & Swiss
Consumers & Market Insights
Doctor of Philosophy in Management, Geneva School of Economics and Management – University of Geneva, Switzerland
Master of Philosophy in Management, IAE – University of Nice Sophia Antipolis, France
Diploma of Advanced Studies in Business Management, HEC Executive University of Geneva, Switzerland
Master of Science in Management, IAE – University of Savoy Mont-Blanc, Annecy, France
Postgraduate Certificate in Applied Environmental Economics, Imperial College London and School of Oriental and African Studies, University of London, United Kingdom
Bachelor of Science in Economics and Management, University of Vallée d’Aoste, Aoste-Aosta, Italy
Giuseppe is also a Certified Management & Business Educator (CMBE), a Fellow of the Charted Institute of Marketing (FCIM) and a Certified Member of the Market Research Society (CMRS) in the United Kingdom.
An Italian and Swiss citizen, Dr Catenazzo is also an editor of international research books; his research on quality perceptions, service recovery, and complaining behaviour has been published in Production Planning and Control, International Journal of Quality and Reliability Management, Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, and Anatolia International Journal of Tourism and Hospitality Research.
His most recent publications are listed below.
Peer-reviewed work:
Books:
Catenazzo G. (2023), Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality, IGI Global.
Catenazzo G. (2022) Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era, IGI Global
Articles:
Catenazzo G. (2023) “Travellers’ preferences for high-speed rail services: a kick-off study,” Anatolia, vol. 34 (4).
Catenazzo, G. and Paulssen, M. (2023) ‘Experiencing defects: the moderating role of severity and warranty coverage on quality perceptions,’ International Journal of Quality & Reliability Management 40(3).
Catenazzo, G. (2022) ‘Travellers’ preferences for high-speed rail services: a kick-off study,’ Anatolia 34(4)
Catenazzo G. and Paulssen, M. (2019) ‘Product defects are not created equal: prioritizing production process improvements,’ Production Planning & Control 31(4).
Book chapters:
Barbieri S., Catenazzo, G. Fragnière, E. (2020) ‘Service Design and Enterprise Risk Management for Knowledge-Based Services: A Practical Approach for Auditors and Consultants.’ In Handbook of Research on Recent Perspectives on Management, International Trade, and Logistics: IGI Global.
Catenazzo G. (2023) “Choosing a foreign high-speed train service for a domestic route: Early insights from France” Scientific Conference on Economy, Management and Information Technologies, ICEMIT 2023, vol 1 (1).